The Millennium Group Achieves ISO 9001 Certification
The certification shows commitment to quality and operational excellence.
The Millennium Group (TMG), a dually certified Minority Owned Business (MBE) and Woman Owned Business Enterprise (WBE) delivering on-premise client workplace solutions in Mail, Print, and Back Office services, has announced that one of their processing facilities dedicated to a major banking and financial services client in Charlotte, NC has achieved ISO 9001 certification.
The accreditation, which demonstrates TMG’s dedication to delivering high-quality services and going above and beyond for clients, was granted following a thorough audit process that assessed the business' quality management system. The standards required for this prestigious certification validate a commitment to operational excellence through documented processes and system controls to effectively manage a production environment.
A widely accepted standard for quality control systems is ISO 9001, developed by the International Organization for Standardization (ISO). It is made to assist businesses in making sure that their services and offerings continually satisfy the requirements of clients and other stakeholders. It outlines the requirements for a Quality Management System (QMS) to be implemented in an organization and is based on several quality management principles including a strong customer focus, the involvement of top management, a process approach, and continual improvement.
TMG has proven its dedication to quality, efficiency, customer satisfaction, and ongoing improvement by obtaining this certification. These standards help TMG reliably meet the needs of their major banking and financial services client in both the delivery and continuous improvement of their services while ensuring efficiency and operational excellence is implemented, operated, and maintained.
Did you know? TMG is one of the few on-site Business Processing Outsourcing firms that have received the ISO 9001 certification.
Timothy Kerner
President
Tydus Mathis
Enterprise Operations Manager, TMG
Merrick Colson
Executive Director
“For over thirty-nine (39) years, TMG consistently delivers quality client workplace services to our clients, and this was the next step to confirm that our operations are consistent and competitive. We are proud to have our fully integrated quality management system recognized through the ISO certification, giving our customer even more confidence in our ability to reduce systemic risk and maintain operational excellence.”
“After months of laying the groundwork, along with the commitment of leadership and collaboration from our Where Service Matters team at the banking and financial services client, we are thrilled to have passed the ISO 9001 audit. We are impressed with our team’s effort and commitment, which enabled this success. This achievement is a testament to the diligent work of the entire team and this will allow us to expand our efforts on our path to operational excellence. Thank you to our Where Service Matters management team: Mac Clubb, Smarli Rosario, Sabrina Johnson, Sharon Figueroa, and myself. ”
“This accreditation demonstrates that TMG is dedicated to giving its clients excellent services and has the required safeguards in place to guarantee consistency in quality. Our goal is to build a robust quality foundation and encourage a spirit of continuous improvement. The ISO 9001 certification shows current and potential clients that TMG delivers consistent and good quality services, as well as operates through best practices within a secure environment. By achieving and maintaining this certification, we ensure that industry best practices guide our internal processes and deliver maximum value to our customers.”
