Virtual Reception Technology – Is it for you?
By Frank Farnacci, Executive Vice President, TMG
We are a national reseller of a leading Virtual Reception technology platform. With many benefits Virtual Reception has a very focused market, is it for you?
Features & benefits of a TMG solution:
· Secure video communication
· Receptionist Directory Software
· Greet Visitors
· Visitor Check In / Check Out
· Visitor Badges
· Capture images of visitors
· Video communications with visitors
· Employee notification of visitor’s arrival
· Streaming live video
· Remotely manage multiple buildings
· Active visitor reports (who is currently in the building)
· Visitor induction screens
· Custom company logo or graphic
The primary detractor? A lack of human interaction and ability to personally support individual service needs. Many organizations are elevating their Front-of-House services to a “white glove” concierge-based interaction based on their industry and types of visitors frequenting their facilities.
So, the question is, which are you? The features and benefits of a Virtual Reception platform are certainly evident, in the right environment.