Strong Client Satisfaction
At TMG, delivering Where Service Matters resulting in client satisfaction is our mission. We take great pride in earning client praise for professional expertise, customer service, reliability and quality of services. Our annual client satisfaction surveys give us valuable insight into our company; the survey results identify key areas where we are excelling, and helps us identify areas to improve upon our service delivery.
We recently conducted our enterprise wide survey, with a 26% increase in client participation over 2016. The survey included a variety of questions, many of them open-ended, and we are glad to report that over 98% of clients cited that we are meeting and/or exceeding their expectations. We are also happy to report that over 91% of our client base feel that we bring tangible value to their core strategic goals and objectives.
We appreciate the time, effort and willingness of our clients to provide us with their candid feedback. We always welcome and encourage our customers’ comments and/or feedback about their experience, whether it’s by responding to a survey or contacting us at www.tmgofficeservices.com. In return, we promise to keep listening, to keep improving their experience and the quality of the service that we deliver. TMG is honored to be considered a trusted service provider by many of our clients. We look forward to continue delivering Where Service Matters and building upon these valued relationships for many years to come.